Privacy policy

UTEVIEW Privacy Policy

Last Updated: [Insert Date]

At UTEVIEW, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ( https://www.uteview.com/ ), purchase our products (including outdoor solar cameras, wildlife trail cameras, hunting cameras), or use our associated services (e.g., mobile apps, cloud storage). By using our services, you agree to the terms of this policy.

1. Information We Collect

We may collect the following types of information to provide and improve our services:

Personal Information: When you place an order, create an account, or contact us, we may collect details such as your name, email address, phone number, shipping/billing address, and payment information (processed securely via third-party payment processors like PayPal or Stripe).

Device & Usage Data: When you visit our website or use our apps (SuntekCam, Tcampro), we automatically collect data such as your IP address, browser type, device model, operating system, and usage patterns (e.g., pages visited, product interactions).

Camera & Service Data: If you use our connected cameras (e.g., 4G solar cameras) or cloud services, we may collect data related to camera performance (battery life, connectivity status), footage metadata (timestamps, location tags, if enabled), and app usage (remote control actions, cloud storage access).

2. How We Use Your Information

We use your information for the following purposes:

To Provide Services: Process orders, deliver products, activate warranties, and support camera setup (e.g., linking 4G cameras to your account).

To Enhance Your Experience: Improve our website, apps, and products (e.g., optimizing solar camera battery efficiency based on usage trends) and personalize recommendations (e.g., suggesting wildlife trail cameras for users tracking deer).

To Communicate: Send order updates, product alerts (e.g., firmware updates for hunting cameras), and respond to inquiries. With your consent, we may share tips (e.g., "Best Practices for Solar Camera Placement").

To Ensure Security: Detect fraud, protect against unauthorized access to your camera footage or account, and comply with legal requirements.

3. When We Share Your Information

We do not sell your personal information. We may share it only in the following cases:

Trusted Partners: Third-party service providers assisting us with order fulfillment (shipping companies), payment processing (Stripe, PayPal), cloud storage (encrypted servers for camera footage), and app development (to maintain SuntekCam/Tcampro functionality). These partners are contractually obligated to protect your data and use it solely for our specified purposes.

Legal Requirements: Disclose information if required by law (e.g., court order) or to protect our rights, property, or safety, or that of our users.

With Your Consent: For example, sharing camera footage with wildlife research organizations if you opt in to contribute to citizen science projects.

4. Your Rights & Choices

You have the following rights regarding your information:

Access & Correction: View or update your account information via your UTEVIEW account dashboard or by contacting us at [support@uteview.com].

Data Portability: Request a copy of your personal data (e.g., order history, camera settings) in a machine-readable format.

Opt-Out: Unsubscribe from marketing emails via the "unsubscribe" link. To disable non-essential data collection (e.g., app usage analytics), adjust settings in your account or device.

Delete Data: Request deletion of your account or camera footage (subject to legal retention requirements) by contacting our support team.

5. Data Security

We use industry-standard security measures to protect your information:

Encryption: Personal data (e.g., payment details) is encrypted during transmission (SSL/TLS) and storage. Camera footage stored in the cloud is encrypted end-to-end.

Access Controls: Only authorized UTEVIEW staff (e.g., customer support) can access your data, and only for legitimate purposes.

Camera Security: Our cameras (e.g., IP66 waterproof models) and apps include features like password-protected accounts, two-factor authentication (2FA), and optional location masking (disable GPS tags) to protect your privacy.

6. Third-Party Links & Services

Our website and apps may link to third-party sites (e.g., payment processors, social media). This Privacy Policy does not apply to their practices—we encourage you to review their privacy policies.

7. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children. If we become aware of such data, we will delete it promptly.

8. Changes to This Policy

We may update this Privacy Policy periodically. When we do, we will revise the "Last Updated" date and post the new policy on our website. We encourage you to review it regularly.

9. Contact Us

If you have questions or concerns about this policy or your information, please contact us at:

Email: support@uteview.com

whatsapp:+1 3034353722

Address: 6300 LYONS ST ORLANDO FL 32807，USA

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